Refund Policy

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle’s Refund Policy applies to every purchase, and this policy adds to it. Paddle issues every refund, to the card or account you paid with. You can ask us at clomia.shorts@gmail.com, or ask Paddle directly at paddle.net.

Before delivery: a full refund, for any reason

Until your piece is delivered, you can cancel your order and get a full refund. Write to us with your order number, and we stop the work and refund you. If we have not delivered within the 48 hours our Terms promise, we refund you whenever you ask, even after the piece arrives.

The same holds for a paid revision: until that revision is delivered, its $90 is refunded in full on request.

When we cannot make your order: refunded at once

If our software or our AI providers refuse your order, or we refuse it under our Terms, we refund it in full at once and tell you a general reason. You do not need to ask.

After delivery: when two revisions still miss the brief

A delivered piece was made for you alone, so after delivery we refund the order in full when, after your 2 free revisions, the piece still does not match your original brief. Ask within 14 days of the delivery of your second revision, and tell us what the brief asked for that the piece does not do. A person at Clomia reviews every such request and answers within 3 business days.

A change of mind, or a wish for something the original brief did not ask for, is not a miss: a new subject is a new order, and a change within the brief is a revision.

Your legal rights come first

• Paddle’s own refunds. Paddle may refund a purchase under its Buyer Terms and Refund Policy, for example on a request within 14 days of the transaction, whatever this policy says.
• Withdrawal rights. Where you live may give you a right to cancel: 14 days in the EU, the EEA, Switzerland and the UK, and 7 days in the Republic of Korea, for example. Because the piece is made to your order and production starts as soon as you pay, you are asked before paying to agree that production starts at once and that you lose the right to withdraw once the piece is delivered, where the law allows that. Any right the law gives you that cannot be waived still applies.
• A piece that is not what was described. If the piece is not what this site or your order described, you keep every remedy the law gives you.

A refund ends the licence

When an order is refunded or charged back, the rights we granted you in the piece end (Terms, section 7). Stop using the piece and remove copies you published or control. A refunded paid revision ends the rights only in that revision.

Chargebacks

If something went wrong, write to us first. We answer, and a refund through Paddle is faster than a dispute with your bank.

Contact

clomia.shorts@gmail.com · +82 10 3048 6168 · Clomia, 11F, Room 1103, 174 Bongeunsa-ro, Gangnam-gu, Seoul, Republic of Korea.